Why InfoCare

The best geographical coverage in the Nordic region!
Focusing on the end-user experience!
Highly skilled, certified and customer focused technicians!
The best Service Management System for planning and solving your incidents!

 

As the leading independent Service Provider in Denmark, Finland, Norway and Sweden, we work hard to fulfill and exceed our customers’ expectations. Unique local presence and our ability to deliver tailor made service solutions guarantees the best service experience. We ensure high customer satisfaction by focusing on the end-user experience in every single service delivery, every day!

Our goal is to provide our partners and customers with:

Increased reliability of business critical equipment and solutions

Tailor made service solutions

Unique Nordic coverage with local presence from more than 189 locations

Satisfied customers through our focus on the end-customer experience

Market sector experience

InfoCare has been working successfully with partners and customers in a wide range of market sectors. We have specifically gained experience providing services to:

  • Retail
  • Public
  • Banking
  • Transportation
  • Insurance
  • Education
  • Health
  • Pharmacy
  • Hotel & Restaurant
  • Telecom & Network
  • Mobile Device
  • Digital Signage
  • Data Center Facilities

Authorizations and Certifications

Skill system

The InfoCare Skill system is a unique solution to discover and develop the skills and abilities of each employee. In addition to technical certification, all employees perform soft skill training every year, which is one of our key factors to improve and develop our competences.

Knowledge and Certifications

To work with the best, we have to be the best at what we do. To achieve this, we make sure that our employees are up to date with all the latest certifications and authorizations. Product knowledge and thorough understanding of product complexity is essential for our work.

Authorized Service Partner

We are proud to be an authorized service partner for all major international manufacturers and retailers in the Nordic market. Their trust and confidence is perhaps one of the best proof that you can trust us.

Service Management Systems

IT problems can be complex,  Solutions cannot!

Our comprehensive IT solutions are keys to our success. The InfoCare Service Management Suite delivers high-class technology to help our technicians and partners to perfect service delivery, drive revenue and growth, and delight customers along the way.
 

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Mobile Field Service

Delivering field services demand the use of mobile technology. Technicians require instant access to service information and customer data at their fingertips, regardless of place and time, to solve customer issues according to SLA. With Arnika Mobile, our technicians and subcontractors can access their service orders from any device. The Arnika mobile client is a platform independent HTML5 solution designed to provide access regardless of device or connectivity.

Planning & Dispatch

It’s all about getting the right technician to the right customer with the right parts. The Soraya engine is the control center for our planners and dispatchers. Many aspects need to be fulfilled when planning field service activities – regardless if it’s an warranty incident, installation, preventive maintenance or a consulting or staffing assignment. SLA, optimal travel route, certifications and skills are all key element when performing optimized planning and dispatch.

Satisfied customers?

Keep track of Voice of customer. Measurement of SLA is very important, but the measurement of Customer Satisfactions is perhaps even more vital. With the integrated SMS engine in SunEx, we perform SMS Surveys on all incidents connected to a defined workflow or contract in Sunflower. The SMS feedback score is stored on each incident and transferred to our data warehouse for analysis and reporting.

Availability & Integrations:

  • eConnect: Easy self-service web solution to our service systems, handle your incidents and track ticket status in real time
  • Tailor made system integrations (B2B) where orders are received and status updates are transferred in real time both ways (webservices/XML)
  • Full API with access to our service systems, for both partners and end-customers